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US Limited Warranty and Privacy Policy

LIMITED WARRANTY (US)


This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

The limited warranty can also be found online at www.plumis.com/us_warranty or in the documentation we provide with the product.

We warrant that during the warranty period, the product will be free from defects in materials and the product workmanship. For the avoidance of doubt, this limited warranty does not cover or apply to workmanship of installers, including authorized installers, installing or servicing the product.

We limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose to the duration of this express limited warranty. Other than the limited warranty set forth herein, we make no other warranties, express or implied.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Our responsibility for defective goods is limited to repair or replacement as described below in this limited warranty statement. You assume all risk whatsoever as to the result of the use of the products purchased, whether used singularly or in combination with any other products or substances.


Who may use this limited warranty?
Plumis Ltd., a UK limited liability company, located at Unit 4, Phoenix Trading Estate, Bilton Rd, Perivale, UB6 7DZ UNITED KINGDOM (“Plumis” or “we”) extends this limited warranty only to the owner of the property, whereat the Product (as defined below) is installed (“you”).

What does this limited warranty cover?
This limited warranty covers defects in materials and workmanship of the Automist, the advanced targeted fire suppression system (the “Product”), for the Warranty Period as defined below. For the avoidance of doubt, this limited warranty does not apply to workmanship of the installers, including Authorized Installers, installing the Product.

What does this limited warranty not cover?
This limited warranty does not cover any damage due to:

(a) Transportation;

(b) Storage;

(c) Improper use, including but not limited to not following the Automist User Guide available at: ;

(d) In-situ abuse or damage to the system improper use;

(e) Failure to follow the Product instructions or to perform any preventive maintenance;

(f) Installation done by parties other than Authorized Installers;

(g) Authorized Installer’s error or malpractice, including installer’s error or malpractice;

(h) Faults arising from failure to service the Product in accordance with the Plumis’s instructions in the Design Installation Operation and Maintenance Manual;

(i) Modifications;

(j) Unauthorized repair done by any party other than an Authorized Installer (as defined herein);

(k) Damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;

(l) Normal wear and tear; or

(m) External causes such as accidents, abuse, or other actions or events beyond our reasonable control, and other instances of force majeure.

What is the period of coverage?
This limited warranty starts on the date the Product is installed, and lasts for two (2) years thereafter, provided that after installation, the Product is serviced annually as per the manufacturer’s requirements (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the Product. We may change the scope or availability of this limited warranty at our discretion, but any changes will not be retroactive.

What are your remedies under this limited warranty?
With respect to any defective Product during the Warranty Period, we will, in our sole discretion, either: (a) repair or (b) replace such Product (or the defective part) free of charge.

How do you obtain warranty service?
To obtain warranty service, you must obtain an Installation Certificate from an installer authorized by Plumis (the “Authorized Installer”). The installation certificate issued by the Authorized Installer must include the installed address, the date of installation and the serial number of the Product.

Please note that the Product installed by parties other than Authorized Installers shall not be covered by this Limited Warranty.

Limitation of liability
The remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the product, nor shall we under any circumstances be liable for any special, indirect, incidental, consequential, reliance, statutory, special, punitive or exemplary damages, including, but not limited to, lost profits, loss of use, loss of time, loss of revenues, inconvenience, loss business opportunities, damage to good will or reputation, or loss of data, even if advised of the possibility of such damages or such damages could have been reasonably foreseen, in connection with, arising out of, or as a result of, the sale, delivery, servicing, use or loss of use of the products sold hereunder, or for any liability of buyer to any third party with respect thereto.

We make no representation or warranty of any kind as to the security and functionality of the product or that the product will prevent any personal injury or property loss, fire, or otherwise, or that the product will in all cases provide adequate protection. you understand that a properly installed and maintained product may only reduce the risk of fire, property damage or other events occurring without the product, but the product is not AN insurance or a guaranty that such will not occur or that there will be no personal injury or property loss as a result.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. if any provision of this limited warranty is held to be void or unenforceable, such provision will be deemed stricken or modified to the extent necessary to make it lawful, and all other provisions of this limited warranty shall remain in full force and effect.

Glenn Hayward; COO and SHEQ

29th April 2025

PLUMIS PRIVACY POLICY


We at Plumis Ltd are committed to protecting your privacy. This Privacy Policy applies to both our websites (Websites), including www.plumis.com, and www.automist.us.
This Privacy Policy governs our data collection, processing and usage practices. By using the Website you consent to the data practices described in this Privacy Policy.

If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.

We periodically update this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Tuesday, 6 Jan 2026

1. Important Information

1.1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. Your continued use of the Website, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

1.2. Contact Us
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at privacy@plumis.co.uk or by mail to Plumis Ltd, Unit 4, Phoenix Trading Estate, Bilton Rd, Perivale, UB6 7DZ, UNITED KINGDOM, Attn: Privacy.

2. Information We Collect

2.1. When You Visit our Websites
You are free to explore the Websites without providing any information about yourself. When you visit the Websites, we request that you provide Personal Information about yourself, and we collect Navigational Information.

2.2. Personal Information
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, job title, address, phone number, and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

2.3. Navigational Information
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the Navigation Information section below.

3. How We Use Information We Collect

3.1. Compliance with Our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy.
3.2. We Never Sell Personal Information
We will never sell your Personal Information to any third party.

3.3. Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with statistical information about our users — but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

3.4. Use of Navigational Information
We use Navigational Information to operate and improve the Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about Plumis.

3.5. Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

3.6. Service Providers
We have a network of partners who provide services to visitors to our Websites, our customers, and users may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analysing data, providing marketing assistance, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

3.7. Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

3.8. Social Media Features
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

3.9. External Websites
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

3.10. Public Forums
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in Opting Out and Unsubscribing below.

3.11. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about maintenance or our other services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in Opting Out and Unsubscribing below. If you provide information to our partners as part of maintenance contracts, our customers decide how long to retain the personal information they collect from you.

3.12. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Plumis on the Websites.

3.13. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.

4. Navigational Information

4.1. Cookies
We use cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites you visit. Plumis keeps track of the Websites and pages you visit within Plumis, in order to determine what portion of the Plumis Website is the most popular or most used. This data is used to deliver customized content and promotions within the Plumis Website to customers whose behaviour indicates that they are interested in a particular subject area.

4.2. Log Files
We may collect demographic information, such as your postcode, age, gender, preferences, interests and favourites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Plumis to maintain quality, and to provide general statistics regarding use of the Plumis Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

4.3. Navigational Information Collected by Our Customers
Our customers can use the tools we provide, as well as tools provided by third parties, to collect Navigational Information when you visit their webpages. Plumis does not control our customers’ use of these tools, nor do we control the information they collect or how they use it. 

4.4. Third Party Tracking Technologies
The use of cookies and web beacons by any tracking utility company is not covered by our privacy statement.  We do not have access or control over these third party tracking technologies

5. Opting Out and Unsubscribing 

5.1. Reviewing, Correcting and Removing Your Personal Information
If you provide us with your Personal Information, you have the following rights with respect to that information: 

  • To review the user information that you have supplied to us 
  •  To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us 
  • To request that your user information not be used to contact you 
  • To request that your user information be removed from any solicitation list that we use 
  •  To request that your user information be deleted from our records
  • To opt out of being solicited by Plumis or third parties 

To exercise any of these rights, please contact us at privacy@plumis.co.uk or by mail to Plumis Ltd, Unit 4, Phoenix Trading Estate, Bilton Rd, Perivale, UB6 7DZ, UNITED KINGDOM, Attn: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.

5.2. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email us at please contact us at privacy@plumis.co.uk or by mail to Plumis Ltd, Unit 4, Phoenix Trading Estate, Bilton Rd, Perivale, UB6 7DZ, UNITED KINGDOM, Attn: Privacy.

5.3. To Unsubscribe from Our Customers’ Communications
Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our customers’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails, or by contacting them directly.

Resources & Further Information